We are happy to answer any questions you may have regarding merchandise and/or the ordering process. You can also call us if you would like to place a phone order instead. Monday- Saturday 11 am-8pm PST
(951) 682-6652
E-mail: customerservice@reggieandluca.com US Ground Shipping:
Domestic ground shipping is always $5 at Reggie &
Luca. *We do not ship to PO boxes. Alaska, Hawaii, and Canada:
$10 flat fee If you require expedited shipping:
Next Day: $34.95
2 day Service (2-3 business days): $25.95
Shipping info:
•Allow one to two business days for processing before
shipping. •Delivery times are business days, i.e. Monday -
Friday and do not include Saturday, Sunday or
holidays. •Signature required for orders with a value of $500
and above.
•Refused shipment orders are responsible for the
return shipping charge and will be deducted from your
refund.
Return Policy:
Reggie & Luca wants you to be completely satisfied with your purchase. We pride ourselves on offering the highest quality merchandise. If you are not happy with your purchase, return the item in its original condition postmarking (or FedEx/UPS) the package within 14 days of your receipt for a full refund, less shipping costs. *Please see exceptions below. Item(s) must be returned in the same condition as it was sent; clean, unwashed, unworn and with the original tags affixed. Tags that have been cut off and pinned, or secured back on in anyway will not be accepted. Return Process:
1. Email us at customerservice@reggieandluca.com with
the following information:
Name
Order #
Item being returned
Reason for return i.e., wrong size 2. Within 48 hours, we will e-mail you with a Return Authorization # (RA#). When you receive this e-mail, please return merchandise in a secure packaged box with the RA# written clearly on the outside of the box. We will not accept any returns without this RA#. 3. Merchandise must be sent to the following address:
Reggie & Luca
3639 Riverside Plaza Dr #510
Riverside, CA 92506
Attn: Internet Returns, RA#___ 4. Upon receipt of your returned merchandise, Reggie & Luca will send you an email regarding the status ofyour return. We will process your return request within five business days following receipt of the package.
5. If your return request is approved, unless a gift certificate or exchange is requested, all refunds will be made in the method of original payment. Only the value of the merchandise and sales tax, minus any discounts, if any, will be refunded. Shipping and handling charges are not refundable. | 
